Return & Refund Policy

Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
  1. Please contact Customer Service at service1@ronashow.com, indicating the item(s) you would like to return and the reason.
  2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to yourwallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

Return Conditions

  1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
  2. Returned items must bein the same condition that you received it, unworn or unused, with tags, and in its original packaging. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  3. Items with non-returnable marks and free gifts cannot be returned.
  4. We do not accept returned items that have been sent back without proper returns requests.
  5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
  6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-ronashow products .
  7. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.